Customer satisfaction

CUSTOMER SATISFACTION is the opinion customers hold about a company when their expectations have been met or exceeded over the lifetime of the product or service delivery.
The accomplishment of customer satisfaction leads
to customer loyalty, product repurchase and willingness to recommend.
Why We Care

In today's shrinking market economy, no serious provider is allowed to overlook customer satisfaction and its implications on business performance. Plus, it does make a lot of sense to keep one's current customers rather than constantly going all out chasing after prospects. The effort to bring in new clients costs 5-8 times more than striving to retain the existing ones.

Word of mouth is priceless - a happy customer, "bragging" about their experience with us brings a customer that is half-ready to purchase. Last but not least and all pragmatism aside, you - our customer is important to us from a human perspective - after all, we're all customers all the time to some other providers, and we know being disappointed is not an option. We are devoted and take continuous effort to maintain high customer satisfaction levels in all offerings of Impletec.

Customer Loyalty

The most precious aspect of customer satisfaction is repeat business and the willingness to recommend. Impletec have devised Customer Loyalty Programs to share the success of our offerings with our loyal customers and those who effectively bring new business to us.

When partnering with us, you want to link customer loyalty to your profitability, maximizing and building on the strengths of our service and ultimately, be proud to be in same boat with us.

Impletec shares customer satisfaction information and raw metric data for further analysis with partners an all levels. Further, we demand observance of satisfaction guidelines by anyone representing our product or service. Metrics, such as the "willingness to recommend" and "willingness to repurchase" are the basis of our Customer Loyalty programs. Segmented loyalty data, year-on-year trending analysis and what-if scenarios provide partners with insights into devising own measures and initiatives to boost financial performance.

Our Goal

We don't want you to be satisfied. We want you to be completely satisfied.

As a market leader in our industry, we differ from the rest of the players by being designed to hear the voice of the customer and achieve customer satisfaction. Impletec ensures customer satisfaction by implementing the following measures:

  • Customer input rules. Our staff dealing with marketing and sales is the one designing our customer satisfaction surveying programs, questionnaires and focus groups.
  • Impletec top management and marketing divisions champion the programs and demand constant tuning and betterment of efforts by all staff involved with customers. Comprehensive analytical data is forged into actionable reports and internal corporate-level evaluations at Impletec encompass not only our own customer satisfaction ratings but also those of the competition.
  • We keep all our personnel informed about our satisfaction results and ratings.
  • Our customers are informed when we bring about changes as a direct result of listening to their needs.
  • Impletec's internal and external quality measures are tied together to make sure customer experience is complete and the entire delivery process is on a par and beyond clients' expectations.

"The gulf between satisfied customers and completely satisfied customers can swallow a business."
-Harvard Business Review, 11/12 1995
Guaranteed Across The Board

The title says it all doesn't it? The Impletec 100% Satisfaction Guarantee is our ongoing promise to you that Impletec will do whatever it takes to make sure you are totally satisfied with what you buy from us for the entire duration of your contract with us. Impletec is the only vendor in this business with enough confidence in our services to offer you this unique purchase protection, letting you buy risk free!

For years, we've been dedicated to providing solutions to our customers' online presence needs, from first-time users to experienced professionals. Thanks to the support of customers like you, we're celebrating years of success and innovation - and we look forward to many more years of providing uptime for your online endeavors.